FAQ

Frequently asked questions

How do I place my order?


  • To place your order, follow these steps :

  • Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
  • Once you’re done, click the ‘Add To Cart’ button
  • After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
  • From there, you can either login to your existing The Souled Store account or simply continue as a 'New User' and create one.
  • Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.




How do I use my TSS Money?


  • You can check how many TSS Money you have in your account once you login. Select My Account and click on ‘TSS Money’ from the list. You will be able to see TSS Money, Total Purchases and Usage History.
  • To use TSS Money, once you have added your products to cart and clicked on the cart icon to go to the checkout page, you will see your order details.
  • Below that will be an option to apply codes for discounts. Tick the 'Use TSS Money' box. Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.




How will I know that my order is placed successfully?


  • Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
  • You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!




How do I receive my Order?


  • We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 2-7 business days depending on where you live.
  • All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.




I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful but my money got deducted. What’s happening here?


  • As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
  • For any other assistance/issues you can write to us at nexdrobe@gmail.com or call us on our helpline, and we’ll help sort things out.





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